WoS
YÖKSİS Eşleşti
2025 Article 1. Yazar
EXAMINING REVENGE AND FORGIVENESS INTENTIONS IN RESPONSE TO SERVICE FAILURES: INSIGHTS FROM THE HOSPITALITY INDUSTRY
TOURISM AND HOSPITALITY MANAGEMENT-CROATIA
·
Cilt 31, s. 613-628
·
ISSN 1330-7533
Dr. Öğr. Üyesi ENGİN TENGİLİMOĞLU
· 1 yazar
WoS
YÖKSİS Eşleşti
2024 Article 1. Yazar
The effects of eWom triggered service recovery on customer citizenship behavior in the hospitality industry: The moderating role of failure severity
INTERNATIONAL JOURNAL OF TOURISM RESEARCH
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Cilt 26
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ISSN 1099-2340
Dr. Öğr. Üyesi ENGİN TENGİLİMOĞLU
· 2 yazar