Effect of workers' perception in hospitality facilities on work satisfaction and intention to leave concerning SA 8000 social accountability standards

Social accountability is getting more important for tourism, like other sectors. Social responsibility is a part of many fields and SA 8000 (Social Accountability Standards) has been applied to enable facilities to fulfill their responsibility for their workers as one of the most important stakeholders. Aim of this study is to determine at what level workers of hospitality facilities perceive SA 8000 and examine effects of perceived standards upon work satisfaction and intention to leave. In the study, non-probability sampling was used and covered workers of 3 five-star hotels in Konya (n=206). Measures of central tendency (frequency and percentage distribution, arithmetic average, mode and standard deviation) and statistical analysis methods (correlation and regression) were used to examine data obtained through survey. As a result of the study, it was concluded that there is a considerable and positive relation between SA 8000 and work satisfaction, and there is also a considerable and negative between SA 8000 and intention to leave. Besides, a considerable and negative relation between work satisfaction and intention to leave was observed. Accordingly, the more the hospitality facilities apply SA 8000, the more work satisfaction and the less intention to leave workers do have. Also, according to results of the study, as long as work satisfaction increases, intention to leave decreases. We expect that findings of the study will make a significant contribution to strategic management of facilities. © EuroJournals Publishing, Inc. 2012.