Evaluation of Pharmacists' Job Stress Levels and Emotional Labour Use and Their Commitment to Work

The aim of the study is to evaluate the work stress levels of pharmacists, their use of emotional labor and their commitment to work. The population of the research consists of 488 pharmacists located in Meram, Karatay and Selçuklu Districts of Konya. The study was carried out with 248 participants. Emotional Labor Scale, Job Stress Scale and Utrech Work Engagement Scale were used in the research. 54% of the pharmacists participating in the research are women and 69.4% are married. When examined in terms of age, 45.2% of them have the age range of 36-50. It was determined that there was a significant difference between emotional labor in terms of marital status, and it was observed that married pharmacists used emotional labor higher than singles. A significant difference was determined between age, work engagement and use of emotional labor. There is a statistically significant difference between the professional experience of the participants, their commitment to work, and the use of emotional labor. It has been determined that there is a positive, moderate and significant relationship between the use of emotional labor by the pharmacists involved in the study and their commitment to work. The use of emotional labor increases as the age of pharmacists and, accordingly, the time they spend in the profession increases. Newcomers to the pharmacy profession and pharmacists over 50 years of age are more committed to work. It has been concluded that the use of emotional labor by community pharmacy pharmacists has a significant effect on their commitment to work and that as the use of emotional labor increases, their level of commitment to work also increases.