Constructing the performance effectiveness order of SME supports programmes via Promethee and Oreste techniques

Small and medium-sized enterprises (SMEs) play a very significant role in economies because of their flexible and dynamic structures. Spesifically, in our country owing to their large share in total number of enterprises (99.8%), SMEs have vital importance in Turkish Economy to accommodate the increased competition and the globalization of the marketplace. Accordingly, SMEs' support programmes have received increasing attention in both domestic and foreign markets. This study aims to construct a performance efficiency order for the govermental support programmes. Hence, a performance evaluation problem is considered to help SMEs in heading for the best beneficial governmental supports. Regarding multiple dimensions of performance as criteria is the key approach to obtain the efficient solutions to the performance evaluation problem which is a multiple criteria decision making problem. Therefore, in this study PROMETHEE and ORESTE techniques are utilized. The relative importances of the SMEs'performance criteria are determined by AHP. Taking the results obtained from PROMETHEE and ORESTE techniques into account, a new effectiveness order for the supports is suggested. The obtained effectiveness order leads the SMEs that can utilize only the limited number of supports, in making the appropriate support choices.