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This study aims to examine the effects of perceived service quality and patient participation on patients’ re-preference behavior toward the same hospital, specifically investigating the mediating role of patient participation. Research data were collected from 757 adult inpatients at a university hospital in Konya, Turkey, using the Perceived Service Quality Scale, Hospital Re-preference Scale, and Patient Participation Scale. Analysis conducted via Structural Equation Modeling revealed that perceived service quality has a statistically significant and positive effect on the intention to re-prefer the hospital (β=0.72, p < 0.001), explaining 52.3% of the variance in re-preference behavior. Perceived service quality was also found to significantly predict patient participation (β=0.54, p < 0.001), while participation itself directly influences re-preference intention (β=0.52, p < 0.001). Most importantly, bootstrapping results (95% CI [0.07, 0.14]) confirmed that patient participation plays a significant partial mediating role in the relationship between service quality and hospital re-preference. These findings contribute to healthcare management literature by demonstrating that while service quality is a fundamental driver, active patient engagement acts as a critical mechanism that strengthens long-term institutional loyalty. Practically, the study suggests that hospital managers should transition from passive service models to collaborative, patient-centered approaches to enhance patient retention and competitive advantage.
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Article, Early Access
Belge Türü
Kaynak: PSYCHOLOGY HEALTH & MEDICINE
Anahtar Kelimeler (WoS)
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Anahtar Kelimeler
Perceived service quality
patient participation
hospital re-preference
patient-centered care
mediation analysis
WoS |
Bir kelimeye tıklayıp ilgili kaynaktaki yayınları görün.
Makale Bilgileri
Dergi
Psychology, Health & Medicine
ISSN
1354-8506
Yıl
2026
/ 1. ay
Makale Türü
Özgün Makale
Hakemlik
Hakemli
Endeks
SSCI
JCR Quartile
Q2
Yayın Dili
İngilizce
Kapsam
Uluslararası
Toplam Yazar
2 kişi
Erişim Türü
Basılı+Elektronik
Alan
Sosyal, Beşeri ve İdari Bilimler Temel Alanı
Yönetim ve Organizasyon
Sağlık İşletmeleri Yönetimi
Stratejik Yönetim
YÖKSİS Yazar Kaydı
Yazar Adı
AYDOĞDU ADİL,YORULMAZ MEHMET
YÖKSİS ID
9598162