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The patient’s voice: unpacking the role of participation in hospital re-preference**
Psychology, Health & Medicine 2026
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This study aims to examine the effects of perceived service quality and patient participation on patients’ re-preference behavior toward the same hospital, specifically investigating the mediating role of patient participation. Research data were collected from 757 adult inpatients at a university hospital in Konya, Turkey, using the Perceived Service Quality Scale, Hospital Re-preference Scale, and Patient Participation Scale. Analysis conducted via Structural Equation Modeling revealed that perceived service quality has a statistically significant and positive effect on the intention to re-prefer the hospital (β=0.72, p < 0.001), explaining 52.3% of the variance in re-preference behavior. Perceived service quality was also found to significantly predict patient participation (β=0.54, p < 0.001), while participation itself directly influences re-preference intention (β=0.52, p < 0.001). Most importantly, bootstrapping results (95% CI [0.07, 0.14]) confirmed that patient participation plays a significant partial mediating role in the relationship between service quality and hospital re-preference. These findings contribute to healthcare management literature by demonstrating that while service quality is a fundamental driver, active patient engagement acts as a critical mechanism that strengthens long-term institutional loyalty. Practically, the study suggests that hospital managers should transition from passive service models to collaborative, patient-centered approaches to enhance patient retention and competitive advantage.
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Article, Early Access
Belge Türü
Kaynak: PSYCHOLOGY HEALTH & MEDICINE
Anahtar Kelimeler (WoS)

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Makale Bilgileri

Dergi Psychology, Health &amp; Medicine
ISSN 1354-8506
Yıl 2026 / 1. ay
Makale Türü Özgün Makale
Hakemlik Hakemli
Endeks SSCI
JCR Quartile Q2
Yayın Dili İngilizce
Kapsam Uluslararası
Toplam Yazar 2 kişi
Erişim Türü Basılı+Elektronik
Alan Sosyal, Beşeri ve İdari Bilimler Temel Alanı Yönetim ve Organizasyon Sağlık İşletmeleri Yönetimi Stratejik Yönetim

YÖKSİS Yazar Kaydı

Yazar Adı AYDOĞDU ADİL,YORULMAZ MEHMET
YÖKSİS ID 9598162

Metrikler

Havuz Atıfları 0
JCR Quartile Q2
Yazar Sayısı 2